Staff Promotion

 Lori Hnanicek Promoted

Bridgman, MI, March 13, 2014 - Joe Harmon, Vice President of Technology & Support at B&L Information Systems, has announced the promotion of Lori Hnanicek to Senior Software Representative. In her new role, Lori will be responsible for training all new hires to the Support Desk as well as continuing to provide customer support.

Lori holds a Bachelor of Science in Business Administration from Cornerstone University and began her career in accounting. She has held accounting positions at an advertising agency, a credit union, and a manufacturing facility. While at the credit union, Lori moved to a customer support in their phone center, a position which included training staff. This customer service background was natural tie-in to B&L's customer support, where Lori has been a mainstay of the Client Services Support team for nearly 8 years.

"Lori has a background in training and is known for providing an exceptional level of support," states Harmon. "Having Lori oversee the new hire training will provide an increased level of consistency to the Technology & Support training program."