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Did You Know?
Over 95% of B&L customers are on the B&L Maintenance Plan. Software enhancements, support, and user group membership are just
some of the benefits of the B&L Maintenance Plan.
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To keep your software running smoothly and efficiently, you need support from the
company that developed the software and sold it to you, not some dealer or some 3rd
party consultant. We utilize a sophisticated, internet-based, issue tracking system
where each support issue is assigned a ticket number. The tickets are assigned to
specific support personnel who will see them through to resolution.
B&L's support team works with customers a number of ways, including:
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Telephone support - Friendly,
experienced support staff are ready to take your call. And, if you don't want
to leave a voice message, you can always option out and talk to a real live
person.
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E-mail support - Send our
support group an e-mail, maybe include a screen capture of the particular
problem, and we'll start working on it right away.
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Internet support - We can
connect with your computers and experience exactly what you're experiencing so
that we can quickly diagnose and fix the problem.
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