Service and Support

graphic supportSuite of services helps you avoid downtime and stay productive.

Get the most from your Odyssey software by finding the help you need, when you need it, now and in the future. From implementation management to data conversion, special events and more, our top-notch team will be there every step of the way to help you realize quick benefits from your ERP software.

Project Management

Your B&L support team, including your implementation manager and other experts, will be there at every step through your Odyssey implementation. Your implementation manager will coordinate implementation project planning, database transfer from your old system, training, key report transformation, business process re-engineering and Go-Live support. You can monitor your project 24/7 within B&L's Customer Web Portal.

Professional Services

Rely on our team to ensure you receive what you need from your B&L software. We'll help you convert data from your old system into Odyssey as well as helping with screen configuration or creating an Intelligent View. Plus, our professionals can train your staff on how to create reports or B&L can create custom reports for you.

Training

After converting your data, B&L project consultants will customize a training program and schedule to fit your needs. To speed learning, you'll train using your data in a test database. You'll learn not just how to do things but why.

  • Educational tools include print materials, web-based videos and hands-on simulations to support different learning styles.
  • Training venues give you flexible options, including on-site training at your facility, classroom training at B&L's facility or web-based training that allows B&L to conduct mini-classes by connecting with your computer. 

Once the training program is complete, your staff undergoes a testing and certification process using your own database. And after implementation, B&L continues to support your business needs by offering on-going educational options to keep your staff up-to-date with the latest improvements.

Support Desk

B&L's award winning support team answers your questions, assists you in using your software, investigates the root cause of any issue you report and works with you to resolve and correct any problems. Any software-related problems are promptly forwarded to our in-house development team for quick resolution.

Product Releases

We listen to what you say and add new software features based on YOUR recommendations. B&L's formal development procedures ensure the performance, dependability and timeliness of our software. B&L's continuous adoption of next-generation technology gives you the speed to respond faster and more accurately to current business needs. We listen to you and monitor developing trends in metalcasting to ensure Odyssey will continue meeting your needs.

B&L Community

You have 24/7 access to the only ERP software community specific to metalcasting. In the B&L Community, you can review training videos, suggest and discuss software enhancements with other B&L customers, download new releases and talk to other customers about how they unleashed the power of B&L software in their organizations. Log-in for access

Annual Spectrum Customer Conference

Increase your skills and knowledge, learn effective techniques and increase your ROI in Odyssey during educational and networking opportunities at this premier educational event. Spectrum, is held every fall at a new location in North America. During this 2-day conference B&L's expert staff leads classes on a variety of software topics. Learn more

 
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Testimonials   ... read more

Plymouth Foundry, Incorporated

logo PlymouthFoundrySam Schlosser, President

"Foundries must have a deep understanding of their costs and have easy access to timely information. Odyssey gives us a deeper understanding of our costs and allows everyone, from the production lines to top management, to have real-time information available at any given moment."