Meet Walton, Customer Account Manager
How One Career Path Created a New Role at B&L
By AJ Jennings, featuring Walton Yeboah-Amoako
“I started on the Support team answering tickets. Now I help shape B&L’s customer experience in a whole new way.”
At B&L, we help our people grow their careers. Walton’s path from support to a brand-new account manager role shows how mentorship, curiosity, and internal mobility can lead to powerful transformation.
How he grew:
“B&L leadership encouraged me to think about my next move. They created this role—there was nothing like it before.”
What started as a passion for problem-solving turned into a new position at B&L: Customer Account Manager. Walton took ownership of his learning early on, building deep knowledge of the Odyssey platform and growing trusted relationships with customers.
What he’s proud of now:
Now, he’s the connection point between customers and internal teams, listening to feedback, advocating for improvements, and making it easier for users to get the most out of Odyssey.
“Sometimes a customer is doing something a manual way, not realizing Odyssey has an automated feature for it. I love showing them a better way.”
A surprising fun fact:
Walton grew up a few houses down from Muhammad Ali and even babysat his son.
“He was kind, humble, and always giving. That stuck with me.”
Inspired by Walton’s story? Explore open roles and learn more about life at B&L.
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