Help Desk

Can we help?

B&L's multiple award-winning customer support team is happy to help you by: answering your questions, assisting you in using Odyssey, investigating the root cause of any issue you report, and working with you to resolve and correct any problems. Any software-related problems are promptly forwarded to our in-house., Michigan-based software development team for quick resolution.

Support Options 

Reach our Michigan-based Customer Support Desk live: 8am-4:30pm Eastern time

Click here for  access to Rapid Support documents

Request Training: Training@BLInfo.com

What is Rapid Support?

Rapid Support is available to support you 24/7. Rapid Support is visual step-by-step instructions of processes and proceedures within the Odyssey ERP system. (Some Rapids include video, as well.)

B&L's Customer Support Desk has created a searchable database of  hundreds of Rapid Support documents to help metalcasting customers through commonly asked questions. Every Rapid Support document grew out of an actual customer question, which the Customer Support team recognized as commonly asked or potentially helpful to other customers. Rapid Support gives you learning options, at your own pace, or serve as a good fresher on seldom-done tasks. 

Click here for  access to Rapid Support documents.