(Customer Relationship Management)
Track all "touch points" with a prospect or customer contact via activity log. Set and assign follow up tasks so future tasks are not missed. Know your success rate by customer for quotes provided. Integrate to other relevant modules, such as RFQ, Cost Estimating, Job Cost, Sales Analysis, Accounts Receivable and Margin Analysis to recieve the complete Odyssey advantage - all with no additional effort except a click of your mouse.
Posted on November 14, 2019
Modern Casting article on using technology to improve customer relationships
Posted on March 15, 2017A good system will allow you to view customer relationships through a broader perspective that includes the customer's view