Careers

Benefits of Working at B&L:

Located near the beautiful Michigan shore, nestled in the heart of vineyards and hops farms, for over 40 years B&L has been creating software that enables manufacturing companies to flourish.We'd love for you to join us!

  • Culture of work/life balance
  • Wellness benefits
  • Educational assistance
  • Collaborative atmosphere 
  • 10 paid holidays
  • 1 week of personal time + 1 week of vacation (increasing to 2 weeks vacation after 1 year of employment) 
  • 4% safe harbor 401K match (after 1 year of employment)

Veterans are encouraged to apply for B&L Information position openings. B&L Information Systems is an Equal Opportunity Employer.

If one of the below positions appeals to you, we'd love to talk to you. Please reply with cover letter and resume to careers@blinfo.com.

(Be sure to check us out on Facebook to get a sense of  our company culture and who you would  work with!)

 

Business Development Manager 

B&L Information Systems, the leading provider of ERP solutions to the metal casting industry, has an immediate need for a Business Development Manager. We are looking for an ambitious and energetic Business Development Manager to enhance and manage our sales and marketing team.  You will be the front of the company and will have the dedication to create and apply an effective sales strategy.  You will be in charge of driving sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities:

  • Manage the development of new business opportunities via trade shows, prospecting, phone follow up, meetings, etc.
  • Maintain and expand your knowledge of our ERP solution, Odyssey, and the latest manufacturing technology
  • Conduct out-of-office sales call with prospects and current customers
  • Perform live demonstrations of Odyssey to prospects and customers
  • Uncover clients' needs and offer value-added solutions
  • Develop and maintain a sales pipeline
  • Manage staff
  • Expected travel is up to 50% in North America

Requirements:

  • Bachelor's degree 
  • Sales management
  • Strong communication skills
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty
  • Strong work ethic, disciplined, passionate, self-starter with a high degree of integrity
  • Excellent time management skills and attention to detail

 

Preferred qualification:

  • Familiarity with the technology of cloud-based systems
  • ERP sales management
  • Experience within the metalcasting (foundries and die casters)
  • Manufacturing

The ideal candidate will spend time working with various departments (Support, Professional Services, R&D) to learn Odyssey's features and functionality of the ERP software

This position will have a direct line reporting to the CEO/President.

 

Software Support Support Representative 

Providing support for clients in the use, functionality, and understanding of our products and databases. The Software Support Representative ensures the timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting. You will continually grow and expand knowledge of the product.

Responsibilities

  • Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently
  • Analyzes data reports, forms, and web technologies
  • Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations
  • Uses B&L Information Systems client management system to create, track, and/or update details on the specifics of client issue(s)
  • May assist with writing estimates for software modification specifications and documentation of support processes
  • Submit client issues to the development team for resolution as needed
  • Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required
  • May provide training to client end-users (typically via webinar)
  • Creates or enhances documentation throughout the support process
  • Contributes to the company knowledge library
  • May participate in Early Adopter activities
  • May participate in User Group meetings and activities

Qualifications

  • Excellent interpersonal skills.
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues
  • Strong organizational skills
  • Effective analytical ability, particularly in a technical environment
  • Excellent written and verbal communication skills

 

From Our CEO

Learn more about B&L - our history and our customers -  directly from our CEO, Philip Laney.